Cookie Policy

  1. Definition and who we are

This website www. willowandgreen.co.uk uses cookies and similar technologies in order to distinguish you from other users. By using cookies, we are able to provide you with a better experience and to improve our site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of our Cookie Policy is deemed to occur when you press the “accept” button on our Cookie pop-up. If you do not agree to our Cookie Policy, please stop using our site immediately.

Our site is owned and operated by Willow & Green LTD, a UK Limited company registered in England under company number 12051753, whose registered and trading address is at 2 Middle Row, High Street, Ashford, TN24 8SQ, United.

Cookies are small text files placed on your device when you visit our site and are used to make the users experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of the site however, for non-essential cookies we need your permission.

  1. How we use Cookies

We use cookies to recognise you and your preferences improve our site’s performance and collect analytical information for ourselves and our business partners. Without the knowledge gained we would not be able to provide the service we do.

  1. ‘Session’ and ‘Persistent’ Cookies

‘Session cookies’ allow us to track your actions during a single browsing session, but they do not remain on your device afterwards.

‘Persistent cookies’ remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site.

Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners. For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our PRIVACY POLICY.

For more specific details of the cookies that we use and the purposes for which we use them, please refer to the table below:

Name/type of Cookie Purpose More Information 
Cookie preference CookieControl This cookie is used to remember a user’s choice about cookies on willowandgreen.co.uk. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
Language selection language This cookie is used to remember any selection a user has made about language on willowandgreen.co.uk, using the language selector, so that the site will be shown in their chosen language when returning to the site.
Universal Analytics (Google) _ga

_gali

_gat

_gid

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Read Google’s overview of privacy and safeguarding data

Application firewall cookie __zjc* This cookie is set by a third-party web application firewall from Dyn to help maintain the security and performance of our website. Some traffic may receive a challenge to check if it is genuine and if it is, a cookie is set so the user isn’t challenged again.
YouTube cookies PREF*

VSC*

VISITOR_INFO1_LIVE*

remote_sid*

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Read more at YouTube’s embedding videos information page

Hubspot These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Read Hubspot’s overview of privacy and safeguarding data

 

Our Site uses analytics services provided by Google Analytics, this is a web analytics service provided by Google, Inc. and HubSpot, this is a content management, web analytics, search engine optimization and live chat service provided by HubSpot, Inc. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services

Third Party Cookies we use include:

Google Analytics, this is a web analytics service provided by Google, Inc. The cookies used by Google Analytics help us to analyse how users use the site and to count the number of people who use the site. Google Analytics stores your IP address anonymously and neither Willow & Green LTD nor Google associate your IP address with any personally identifiable information. This information will be held for 12 months from the period of user last entry (your last visit to our site). 

HubSpot, this is a content management, web analytics, search engine optimization and live chat service provided by HubSpot, Inc.  HubSpot stores your IP address anonymously and neither Willow & Green LTD nor HubSpot associate your IP address with any personally identifiable information. This information will be held for 12 months from the period of user last entry (your last visit to our site). 

  1. Disclaimer

All our cookies are categorised by the role they fulfil on our website:

  1. Strictly Necessary: these are essential to enable you to move around our website and use features such as secure services. Without these cookies such services could not be provided;
  2. Functionality: allow the website to remember your choices and to personal certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and
  3. Performance: collect information as to how users use the website. These cookies don’t collect information that identifies a visitor. The information collected is aggregated and used to improve our website.
  4. None of the cookies employed are classified as Behavioural Targeting.

Before cookies are placed on your computer or device, you will be shown a POP-UP message requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies unless those cookies are strictly necessary; however certain features of our site may not function fully or as intended.

If at any time you wish to disable our cookies, you may do so through the settings on your browser. However, if you choose to disable or delete our cookies that will prevent certain important areas and features of our service from functioning properly (but if you do so you will not be able to use certain important features of our service). You can find additional information at AboutCookies.org.

Notwithstanding, the audit undertaken regarding our cookies, it is possible we may have missed one from our list above. If you happen to find one that is being set on our site, please let us know.

  1. Changes and further information

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise. 

If you would like to know more about how we use Cookies, please contact us at data@willowandgreen.co.uk, by telephone on +44 (0)20 8124 3333, or by post at Willow & Green LTD, 2 Middle Row, High Street, Ashford, TN24 8SQ, United Kingdom.