Frequently Asked Questions

The following information is here to help answer the most common questions people ask about funeral services. If your questions aren’t answered here, don’t hesitate to contact us.

We are available 24 hours a day, 7 days a week. You may contact us via chat or phone, and we will get back to you.
During a national lockdown, people are required to stay home, except where there is a reasonable excuse, such as a funeral. More information can be found at COVID-19: guidance for arranging or attending a funeral during the coronavirus pandemic.
You will need to collect the medical death certificate. This will be issued to you from your loved one’s doctor. Once informed of the death, the doctor will give permission for the person to be collected. A family representative will then receive the Medical Certificate of Cause of Death for registration purposes. This certificate must then be presented to the Registry Office.
In England you have five days to register a death. The most important paperwork you need to bring is the Medical Certificate of Cause of Death. It is also helpful to bring any of the following to assist in the process.
  • Birth Certificate
  • Council tax bill
  • Driving license
  • Passport
  • Marriage/Civil Partnership Certificate, if applicable
  • NHS Medical Card
  • Proof of address, such as a utility bill
You will need to pay for certified copies of the death certificates.
You will receive:
  • A Certificate Registration of Death
  • Green Certificate for burial or cremation
  • Death Certificate
Funeral directors may not collect the deceased until a doctor has signed a Medical Certificate of Cause of Death from a coroner or doctor. This must take place whether someone has died at home or in hospital.
Funerals in the UK are often held between one or two weeks after a death. There may be factors, such as religion, personal or family preference, or availability.
Yes, we do. As Islamic funerals are normally meant to be held within 24 hours after the death, we will need to know right away so we can plan for it. Fill out the Islamic Funeral Form via our website or call us at 020 8124 3333 so arrangements can be made.
A funeral director’s services include organising important paperwork, advising bereaved families on funeral options, transporting the person from the place of death, caring for the deceased.
No, it’s a personal choice made by the family. Should the family elect not to have an in-person service (a Simple Funeral), all steps of the process will be carried out with equal dignity and respect.
Not at all. The funeral service you choose is completely your decision. Non-religious funerals are common and can be led by a professional celebrant or a relative or family friend.
The chapel of rest is a viewing room for families to pay their respects to the deceased privately.
At Willow & Green, you can have a maximum of 25 people in attendance at a funeral. This meets the criteria of England’s current COVID-19 guidelines.
Yes, Willow & Green provides both attended and unattended services.
Yes. If you choose the Elaborate Funeral Service, you can customise the service to fit what you like.
Yes. After paying an initial deposit before the funeral is conducted, the outstanding balance can be paid as instalments over 3-6 months.
Water cremation is a gentler and more earth-friendly method of cremation. The result of both methods is cremated remains. Water cremation is gaining in popularity because there are people who don’t like the idea of their loved one in a traditional flame crematorium. We wanted to offer families a more peaceful alternative.
Yes, family member may witness the committal from a viewing room.
We can assure you that your loved one’s body will be treated with dignity and respect from the time we collect your loved one until we return the ashes to you. W&G follows strict guidelines during the cremation process, no matter which option of cremation you choose.
This is another personal decision and one that your loved one may have already made. If not, you can:
  • Scatter them in a location special to your loved one
  • A grave can be purchased specifically the burial of an urn; headstones are allowed with these burials
  • They may be buried in an existing family grave
  • You may have them placed in a columbarium in a mausoleum or special area in a cemetery
  • You may take them home and keep them in a special place