Frequently Asked Questions

The following information is here to help answer the most common questions people ask about funeral services. If your questions aren’t answered here, don’t hesitate to contact us.

Our team is available 24 hours a day, 7 days a week. You can contact us via our online chat or phone, we will get back to you as soon as we can.
You will need a medical Certificate of Cause of Death. Should a death occur at home, a medical professional will give the OK for the deceased to be brought into our care, and a Doctor will issue a medical Certificate of Cause of Death to the family representative in due course.
In England you have five days to register a death. The most important paperwork you need to bring is the Medical Certificate of Cause of Death. It is also helpful to bring any of the following to assist in the process.
  • Birth Certificate
  • Council tax bill
  • Driving license
  • Passport
  • Marriage/Civil Partnership Certificate, if applicable
  • NHS Medical Card
  • Proof of address, such as a utility bill
You will need to pay for certified copies of the death certificates.
You will receive:
  • A Certificate Registration of Death
  • Green Certificate for burial or cremation
  • Death Certificate
Once the death has been verified , you can contact us and we will arrange to bring the deceased into our care.
Funerals in the UK are often held between one or two weeks after a death. When a funeral is held, may depend on a number of factors such as religion, personal or family preference, or availability.
Yes, we do. As Islamic funerals are normally meant to be held within 24 hours after the death, we will need to know right away so we can plan for it. Please call us at 020 8124 3333 so arrangements can be made.
A funeral director’s services include organising important paperwork, advising bereaved families on funeral options, transporting the person from the place of death, caring for the deceased.
No, it’s a personal choice made by the family. Should the family elect not to have an in-person service (an unattended funeral), all steps of the process will be carried out with equal dignity and respect.
Not at all. The funeral service you choose is completely your decision. Non-religious funerals are common and can be led by a professional celebrant or a relative or family friend.
The chapel of rest is a viewing room for families to pay their respects to the deceased privately.
The number of people who can attend a funeral will depend on the crematorium or church’s capacity.
Yes, Willow & Green provides both attended and unattended services.
Yes. If you choose our Bespoke Funeral Service, you can customise the service to fit what you like.
Yes. After paying an initial deposit before the funeral is conducted, the outstanding balance can be paid as instalments over 3-6 months.
Yes, families can arrange viewing before the cremation date.
W&G and all Crematoriums follow strict guidelines during the cremation process.
This is another personal decision and one that your loved one may have already made. If not, you can :
  • Scatter them in a location special to your loved one
  • Crematoriums have lovely gardens of rest where ashes can be placed with a variety of options
  • They may be buried in an existing family grave
  • You may have them placed in a columbarium in a mausoleum or special area in a cemetery
  • You may take them home and keep them in a special place